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System Support

If you have a specific vision system or machine problem and need urgent support, please call or email us immediately:

Tel: +44 (0) 1865 823322, please ask for support and confirm the serial number for your machine.

Email: and indicate the problem you are experiencing and quote the serial number for your machine.

Note: The serial number for the machine will normally be found on the CE plate on the rear of the machine. For systems or components, the serial number can be found on the main part label.

Please contact us if your warranty has expired to discuss the warranty extension options which are available.

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